At DirectNet, we believe in delivering simplified, effective wholesale VoIP services to businesses across Canada. These less expensive and more dependable services are designed around customer satisfaction and enhanced communications potential, and there are many different terms used. We want you to have the information needed to be knowledgeable of the service we deliver, and as a result, we have compiled a list of popular telecom terms for your benefit. They are as follows:
A Mobility client is a Virtual Private Network (VPN) compatible with several different operating systems and types of hardware. It works to increase visibility and control across the extended network, which ensures that endpoints which are compromised don’t have access to sensitive data or critical resources.
Web Real-Time Communication (WebRTC)
Developed by the W3C in cooperation with the RTCWeb standard by the IETF, this is an innovative new communications standard. Functioning as a lower protocol layer, WebRTC allows for it to be implemented in applications and on websites. Most of the time, it is used to support voice or video chat functionality.
Unified Communication as a Service (UCaaS)
Involving the outsourcing of different communication and collaboration applications and, UCaaS is used to deliver these services to a third-party provider. It is intended for delivery over an IP network.
Click to Call
This is a form of web-based communication that involves the user clicking a button, image or text to request a real-time connection with another user by phone, VoIP or text.
This status indicator is intended to show whether a communication partner such as a user is online or able to communicate.
This is an industry-related term for all types of call and message management functions controlled by a single user. It is commonly referred to for business and social-related purposes.
Hosted Private Branch Exchange (Hosted PBX)
This is a telephony system that is presented as a hosted service. It is usually delivered from a major telephone company and works to ensure companies don’t need to invest in more expensive and complicated phone systems. At the same time, these companies can utilize telephony services such as faxing, automated greetings, conference calling, and much more.
Unified Messaging (UM)
Similar to unified communications, it involves integrating multiple forms of e-communication such as email, text, fax, and video messaging (among others) into a single interface. This interface is then accessible from multiple devices at the same time. All messages are stored on one system to simplify the user experience.
Internet Protocol BPX (IP PBX)
Internet protocol is a private branch exchange that switches calls between VoIP users. This is performed on local lines, all while still allowing for users to share phone lines under a specified limit.
These telecom terms refer directly to our services in the world of VoIP communication. For more information on what Directnet can do for your B2B communications strategy, contact us today.